Visitor
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1 Message
Excellent Live Chat Service; Couldn't Fill Out Survey!
I wanted to leave a shining review for the great service I received from my live chat agent. But after I downloaded my transcript, the option did not appear! I really wanted to leave a good review because I'd like that agent to be recognized for their work. Is there a way I can do that still?
XfinityDena
Official Employee
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3.5K Messages
2 days ago
Thank you for reaching out @user_7gju26! I would be happy to pass along this feedback to our leadership team.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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