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user_5hcfhh
1st Topic

4 Messages

Monday, August 19th, 2024 12:49 PM

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Exceeded Outage Credits for loss of service

You have been doing work in our area which has resulted in almost daily outages with the supporting text messages being sent by you that correspond to each outage.  I have requested credits for these outages but apparently you can only request 2 per month online.  I would like to receive credit for all outages experienced to date as I work from home and this continued outage issue has directly impacted my ability to do work.  Please tell me how to receive additional credits for the following dates:  9/15, 9/16 and 9/19.

Question

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Updated 

8 months ago

20

1

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XfinityAngie

Official Employee

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1.8K Messages

8 months ago

 

user_5hcfhh, Thank you for reaching out to Xfinity Support. I know this can be frustrating when you are trying to work from home. Once the work is completed in your area, please reach out and we can issue a credit for the time you were without service. 

 

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user_5hcfhh

4 Messages

How do I receive credit for the work that was already completed as two of those days are in the past and I would like to receive credit for those now?

8 months ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_5hcfhh, If they are still working in your area, we would need to wait until all work is completed and then apply on credit for the entire amount of time your service was down. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

 

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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