Exceeded number of credits

Hello, my account has "exceeded the number of credits", but I am still experiencing outages and interruptions with alarming frequency. Both my wife and I work from home, and these outages are endangering our ability to earn income.

How is there a ceiling on the amount of credits I can get, but not a limit on the amount of outages and service/speed issues you have?

In addition to this billing concern, where we apparently reached our credit limit by October 31st this year, we have theeven greater concern about stability. Why has the service been intermittently terrible and/or down for months on end, and when will it finally be fixed?

We can't afford for this to continue. Our jobs are being affected by these service issues.

Thank you.

Responses

XfinityRoberto

Official Employee

•

1.7K Messages

1 year ago

Hello and welcome to Comcast @user_zxz9ss. I am sorry to hear that you are having issues with your service. Now it looks like you did exceed the limits of credits you can request online. No worries, we can take a look at the account and issue another one if needed.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

0

Customer Service

user_zxz9ss

Exceeded number of credits

XfinityRoberto

New to the Community?