5 Messages
Exceeded Credits
My WIFI was intermittent for many weeks until after a neighborhood uproar, Comcast acknowledged a problem and seemed to fix it. For the first time ever, I requested a credit. That was about six weeks ago. Now the problems have started again and we've had issues for the last four days in a row. Internet in and out (yesterday a three-hour outage), TV pixelation and freezing, landline dropping out. My account says I have exceeded my number of credits, which cannot be correct and is unacceptable considering the ongoing problems. How can I fix this, and even more, get Comcast to resolve this problem which has been impacting the entire neighborhood for months?
XfinityJamesC
Official Employee
•
2.1K Messages
1 year ago
Greetings, @user_wzejtl! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service again, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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