3 Messages

Wednesday, October 1st, 2025

Excavation Damaged Large Underground Fiber Line

I am the civil engineer for a new Panda Express restaurant under construction in Chesterfield, VA. A large underground fiber line was damaged during excavation today. 811 marked other utility lines but missed this one. Please provide a contact for us to get this fixed.

[Edited: "Personal Information"]

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22 days ago

Hello, @user_7tdsr7 our team can help, we'll just need to work in a direct message, so we can take the right actions to assist you. When you have a chance please send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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