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Justinleoj84
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Thursday, July 14th, 2022 1:41 PM

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Every time I try to Upgrade I get - Good news! Xfinity service is included at your address.

Every time I try to Upgrade I get - Good news! Xfinity service is included at your address.

I am in an apartment that has communities but it said we have the option to upgrade to higher speeds. It wont let me get to that screen to even see the upgrades even though roommates are able to under their names with the same service.

Question

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Updated 

2 years ago

1.5K

2

EG

Expert

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110.2K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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2K Messages

3 years ago

@Justinleoj84 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

(edited)

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user_388cb5

Visitor

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2 Messages

@XfinityOrlandoM​ 

Hi there, I’m having a similar issue. I live in a condo where xfinity tv service is included and i have xfinity internet too. When i put in the address of where I’ll be moving, which is a standalone single family house, it says “good news! Xfinity service is included at your address!” The house hasn’t even been hooked up to the cable service line at the pole yet.

3 years ago

0

CCAmir

Gold Problem Solver

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7.2K Messages

Hi user_388cb5, we can help you as well. Please follow the steps that XfinityOrlandoM sent and we can help you via private message. 

I no longer work for Comcast.

3 years ago

0

user_53d834

Visitor

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1 Message

I am currently having a similar issue. I'm moving and I keep getting the same "Good news! Xfinity service is included at your address!” message.

2 years ago

0

CCStephanieK

Problem Solver

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909 Messages

Hi there, @user_53d834. I'd love to look into options with you for your new address. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I no longer work for Comcast.

2 years ago

0

stay12

Visitor

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1 Message

I am having the same issue, it’s very frustrating that the message for community service doesn’t contain more information or explain next steps and lots of people are confused by it. 

2 years ago

0

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