"Every Day Pricing" Internet Plans

Questions:

1. What are the upload speeds?

2. Is there an additional monthly FEE (on top of those prices) to RENT the Xfinity modem?

3. Can we get one of these Internet plans and KEEP our own modem?

4. If we KEEP our current Internet plan, do we get NO DATA CAP?

Responses

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EG

Expert

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111.8K Messages

25 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAlfonso

Official Employee

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1.8K Messages

25 days ago

Good Morning tzr916, these are fantastic questions! We'll do our best to address each one of these for you and others who may have similar questions.

1. Our base upload speed on all internet tiers is 35 Mbps, but in Enhanced Network markets, these speeds may be higher, up to symmetrical speeds

300 Mbps - 35-300 Mbps

500 Mbps - 35- 500 Mbps

1 Gigabit - 35- 1 GB

2 Gigabit - 250 Mbps- 2 GB

2. These new plans are all-inclusive- Unlimited Data and Equipment are included should you choose to lease Xfinity internet equipment.

3. Yes

4. Also yes - unlimited data is part of the package, and now no longer depends on if you use our equipment or not.

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Duane88

Regular Visitor

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4 Messages

Is there any way a current customer can get the 5 year price guarantee?

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22 days ago

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Hello @Duane88, Thank you for reaching out for assistance. We would be glad to check your account and see what promotions are available for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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22 days ago

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tzr916

Contributor

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195 Messages

25 days ago

Hmm, I asked "If we KEEP our current Internet plan, do we get NO DATA CAP". I don't think you understand what I was asking because you said "yes, unlimited data is part of the package".

Please clarify, I wanted to know if NO DATA CAP is going to be applied to EXISTING customers who do NOT sign up for one of these new EDP plans?

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XfinityAlfonso

Official Employee

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1.8K Messages

Apologies for the oversight, tzr916. All current plans/packages are still set under their normal provisions. So, if you are on a data cap plan now or an unlimited plan, those rules remain in place.

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25 days ago

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tzr916

Contributor

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195 Messages

23 days ago

I spoke to Xfinity Support via DM. They told me: "in your area we are not offering the 5-year promotions"... But the official comcast websites say there are yearly and monthly pricing. So why are some people offered these deals but others are not?

They also said "the new packages are not compatible with Cable Cards and if we switch you over, you would lose the use of the Cable Cards". Why is that?

Note that if I sign into my account and go to my services, there is in fact an offer for $9.39/mo for 5 years!

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XfinityRichard

Official Employee

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2.2K Messages

I do apologize, @tzr916, the 5-Year price guarantee promotions are not available in all Xfinity service areas. We do have some great promotions now, which our Internet plans now include your Xfinity Modem and unlimited data, even with our 1-year promotions.-Richard

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22 days ago

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tzr916

Contributor

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195 Messages

Richard, I never asked for the 5 year plan. As shown on the screen shot in my original post, there are one year plans, and monthly plans, that include unlimited data. Are you saying that none of these "every day pricing" plans are available in some Xfinity service areas? Why is that exactly?

To the untrained eye, it seems like thirteen year loyal customers are getting beat up, while new customers are getting sweetheart deals.

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18 days ago

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XfinityVictor

Official Employee

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1.5K Messages

tzr916 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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Customer Service

tzr916

"Every Day Pricing" Internet Plans

EG

XfinityAlfonso

Duane88

XfinityMarshante

tzr916

XfinityAlfonso

tzr916

XfinityRichard

tzr916

XfinityVictor

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