Visitor
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1 Message
Ethernet cable
Has anyone had to wait for months and months to have their Ethernet cable buried? What is xfinity’s response of someone is hurt due to their negligence with their equipment?
Visitor
•
1 Message
Has anyone had to wait for months and months to have their Ethernet cable buried? What is xfinity’s response of someone is hurt due to their negligence with their equipment?
XfinityRay
Official Employee
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3.4K Messages
5 hours ago
Greetings, @user_0ag1gg! You are at the right place for further assistance with the line. I apologize that has taken such a long time to bury. We will need to check your account to ensure the visit to take care of that is set up. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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