1 Message
Ethernet cable ports not working
I switched out my old modem with the new xfinity modem. The Wi-Fi works but the Ethernet ports do not. Is there a setting that needs to be adjusted, or is it a a faulty modem?
1 Message
I switched out my old modem with the new xfinity modem. The Wi-Fi works but the Ethernet ports do not. Is there a setting that needs to be adjusted, or is it a a faulty modem?
XfinityRichard
Official Employee
•
1.8K Messages
2 years ago
Hi there, @user_axplx0 Thank you so much for your time! I do apologize for the inconvenience this is causing you. I understand how frustrating this is when you get something hooked up and it doesn't work. We'll get this figured out for you. Do you have the gateway in router mode or is it in bridge mode?-Richard
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