Visitor
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1 Message
ETA of TTR when there is an Internet outage
Why does Xfinity only provide vague answers during Internet outages? As a long time customer, I would like more details as to what is being done to resolve the issue.
Visitor
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1 Message
Why does Xfinity only provide vague answers during Internet outages? As a long time customer, I would like more details as to what is being done to resolve the issue.
XfinityJohnG
Official Employee
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3K Messages
13 hours ago
Thank you for reaching out here about that information that is available during any interruptions. I can understand the frustration with any service issues. The information provided on the Xfinity app or at the Xfinity.com site is the most up to date that is provided by any team working to resolve an issue.
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