Visitor

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1 Message

11/08/2026 9:14 PM

Eta of box

I received  email .msg that my box is shipped  i have not received  it yet .i also signed  of for $50.00 plan .i requested  the free mobile  line with it to is everything  going to be shipped  today

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Expert

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123K Messages

35 minutes ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.7K Messages

24 minutes ago

Thanks @EG!

Good afternoon @user_roo43o. We can help check on the status of your shipment and help you sign up for XFINITY mobile. If you could send our team a direct message with your full name and full address, we can get started.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation"

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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