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Rajat8
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10/31/2026 10:27 PM

ETA for iPhone Duo ordered at Xfinity store on pre order day Oct 16

I have no information on when Xfinity is going to deliver my IPhone duo order. Would highly appreciate if they can provide an ETA

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XfinityThomasC

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8 days ago

Hello, @Rajat8 You can check your order status on the Billing tab within your Xfinity Mobile account, where you’ll find:

  • The date your order was placed.
  • The date your order was shipped.
  • An estimated delivery date.
  • A link to the shipping carrier’s site for more tracking information.

You can also sign up to receive notifications during the delivery process from the shipping carrier. Only Primary and Manager Xfinity ID users have access to the Billing tab. 

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Rajat8

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It does not give any status but only says hang tight and we are process8ng your order for last 2 weeks.

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8 days ago

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Rajat8

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I found it says shipment by Oct 30, today is Nov 1, where do I see tracking details 

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8 days ago

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XfinityThomasC

Official Employee

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3.8K Messages

@Rajat8 in the instructions above there should have been a link to the shipping carrier’s site for more tracking information. You can also sign up to receive notifications during the delivery process from the shipping carrier. Xfinity Mobile orders placed on weekends and national holidays are shipped the next business day. Orders received prior to 2:00 p.m. Eastern Time (ET) will ship on the same day. Orders placed after 2:00 p.m. ET are shipped the following business day. For example, Friday orders (Oct 30th) submitted before cutoff (2:00 p.m. ET) will be shipped Friday and delivered Tuesday. Friday orders submitted after cutoff (2:00 p.m. ET), and Saturday and Sunday orders will be shipped the following Monday for delivery on Wednesday. Sorry for the hiccups but I recommend waiting until Monday to see if it ships and the tracking information populates. I'm happy to check back in with you tomorrow to further assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

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XfinityThomasC

Official Employee

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Hello, @Rajat8 I wanted to check back in with you to see if your tracking information for the iPhone Duo updated with an ETA on delivery. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 days ago

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user_v8n71l

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1 hour ago

I don't believe any of these shipping comments from XFINITY. I placed the preorder on 10/16/2026 and started at 8 am. Because of glitches in the system, I ended up chatting with someone to complete my order! Finally, around 9:45 I got it ordered. I was told by the representative that it would ship out on 10/23. Well, a day or two later I see the date changed to 11/16 for the estimated ship date. I also then noticed it stated my phone had to be turned in by 12/15 to keep my trade-in. Well, now my ship date states 02/08/2027. I chatted in to make sure it was correct and was told since I preordered that it's the reason I have to wait til 02/27. 

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