Visitor
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1 Message
Estimated time to restore service after power outage please!
Power outage last night in my zip 01921. Car vs pole. Power restored at 10:15 PM. This am no internet wifi cable.
Unable to contact a person because of the recognized outage. Outage map just shows my house. Help please.
I need to make decisions on
Where I need to work out of my home office if necessary
EG
Expert
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110.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.3K Messages
2 years ago
Hey there, @TurfToe1! I am sorry to hear about your services following the power being off. We can certainly look into the account with you and share any details regarding the interruption. Can you please send us a Dm to get started?
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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