Estimated Time of Restoration

Hello, @user_92h0u0! Thank you for leaving a comment with your shared concern on another user's post. I've converted your comment into its own post to ensure your questions are fully addressed as quickly as possible. While we highly recommend utilizing the Xfinity App as well as visiting the Status Center for the most up-to-date information regarding your service restoration, our Digital Care Team can also help! We're the best at reviewing and resolving concerns quickly, and should have access to as many details as are available at this time. Could you please send our team a direct message for us to take a closer look for you?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!