Regular Visitor
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16 Messages
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
EG
Expert
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117.3K Messages
1 month ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.7K Messages
1 month ago
@mortt999 Thank you for making us aware the ESPN Unlimited plan doesn't want to appear on your TV via Forums. So that we don't go over something you've already done, can you please walk me through what you did on your end to sign up for this plan? Do you get some sort of error message when you try to access the app on your TV?
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user_demoat18
Visitor
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6 Messages
1 month ago
Having the same problem. I followed instructions to click the Activate Now in the email offer for free ESPN unlimited. I went to the ESPN app and created and logged into MyDisney and then to the Xfinity login, both of which said Successful, but it doesn't allow access to content and continues to send me back to a window to select which plan I want to buy. My Xfinity app shows ESPN Unlimited is Active, I've signed out of both MyDisney and Xfinity provider, going out/back into the ESPN app, repeated for multiple devices, but no success. I restarted the gateway and rebooted the X1 box, signed out/in multiple times in the ESPN app, same result. Any help available?
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wolanski2007
New Poster
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1 Message
29 days ago
Share the same issue. ESPN unlimited shows activated on my account page but every attempt to watch a game on ESPNU has been unsuccessful. Xfinity has lied to us! Spent hours on with the chat botwhich was worthless
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Robwar
New Poster
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5 Messages
7 days ago
Same issue with same troubleshooting procedures repeated multiple times. 12 days ago asked to wait 8 days. 3 days ago asked to wait 2. ESPN Unlimited subscription shows active but no added ESPN content. There appear to be others experiencing the problem. Is the cause and solution not known and is it being worked on?
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Robwar
New Poster
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5 Messages
6 days ago
Would appreciate if an Xfinity employee would respond if any customer has successfully had this issue resolved…and how they did it.
(edited)
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Robwar
New Poster
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5 Messages
15 hours ago
In our case it appears that we had originally logged in to Xfinity to a secondary Xfinity email and either created a new Disney account or we possibly had a Disney/ESPN/Hulu account we no longer used. The subscription was under this email and it was confirmed with MyDisney/ESPN support.
After getting this ESPN account set up the unlimited is available.
Thanks for the help, all.
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user_j846mg
Visitor
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1 Message
9 hours ago
I can't even get as far as activating ESPN Unlimited. Whenever I try to log in to my account to activate I get an error message that I need to activate my Xfinity account. I tried via Xfinity chat to resolve and got absolutely nowhere after trying for hours. The agent took my e-mail and phone number and claimed he was elevating my issue, but have heard nothing since then.
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