mortt999's profile

Regular Visitor

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16 Messages

Wednesday, March 4th, 2026 4:24 PM

ESPN Unlimited

I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan.  Imagine my joy.  Yet after jumping through endless, hoops, I am still unable to watch the additional channels.

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Expert

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117.1K Messages

29 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.7K Messages

29 days ago

@mortt999 Thank you for making us aware the ESPN Unlimited plan doesn't want to appear on your TV via Forums. So that we don't go over something you've already done, can you please walk me through what you did on your end to sign up for this plan? Do you get some sort of error message when you try to access the app on your TV?

Regular Visitor

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16 Messages

I clicked all the necessary options in the e-mail, turned to channel 257 and received the subscription service message.

Official Employee

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1.4K Messages

@mortt999  Thanks for explaining. Does the subscription show up in your active subs when you sign in to your account? https://www.xfinity.com/yoursubscriptions

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Regular Visitor

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16 Messages

Yes.  It indicates "Active".

Visitor

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3 Messages

Doesn’t show up for me and I have 3 espn channels. I spent hours last Friday with people calling me back and was told a code needed to be added to my account then was told it was a known issue for some customers. Then was told they would call me back and gave me a ticket number. Never heard anything and the broken chat says I have no open tickets lol

Regular Visitor

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16 Messages

How encouraging!  : ))

Visitor

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6 Messages

26 days ago

Having the same problem.  I followed instructions to click the Activate Now in the email offer for free ESPN unlimited. I went to the ESPN app and created and logged into MyDisney and then to the Xfinity login, both of which said Successful, but it doesn't allow access to content and continues to send me back to a window to select which plan I want to buy. My Xfinity app shows ESPN Unlimited is Active, I've signed out of both MyDisney and Xfinity provider, going out/back into the ESPN app, repeated for multiple devices, but no success.  I restarted the gateway and rebooted the X1 box, signed out/in multiple times in the ESPN app, same result.  Any help available?

New Poster

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1 Message

22 days ago

Share the same issue. ESPN unlimited shows activated on my account page but every attempt to watch a game on ESPNU has been unsuccessful.   Xfinity has lied to us!  Spent hours on with the chat botwhich was  worthless

Official Employee

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3.2K Messages

Thanks for your comment, wolanski2007. I'm sorry to hear you're experiencing a similar issue. What happens when you try to watch a game? Do you get an error message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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3 Messages

4 hours ago

Same issue with same troubleshooting procedures repeated multiple times. 12 days ago asked to wait 8 days. 3 days ago asked to wait 2. ESPN Unlimited subscription shows active but no added ESPN content. There appear to be others experiencing the problem. Is the cause and solution not known and is it being worked on?

Official Employee

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2.8K Messages

Greetings, @Robwar! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues accessing ESPN Unlimited content, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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