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user_9odiaz
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1 Message

Wednesday, December 18th, 2024 10:57 PM

espn+ cancel

ESPN+ is listed on my paper bill.  It is $11.99 and says "manage your subscription on the ESPN+ website". When I go to ESPN+ it says that it is "Manage on Comcast".

So I can not cancel my subscription thru either website

Question

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Updated 

10 days ago

170

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EG

Expert

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110.3K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEricB

Official Employee

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2.2K Messages

5 months ago

 

user_9odiaz Thanks for reaching out with your ESPN+ subscription concern. To confirm, did these steps not work to get it cancelled?
  1. Go to es.pn/billing and log in.
  2. Select your profile.
  3. Select Account.
  4. Select Cancel Subscription.
  5. Select Complete Cancellation to confirm.

 

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user_zzzujh

1 Message

I said manage on Comcast

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4 months ago

0

user_tut2k1

1 Message

@XfinityEricB​ can not cancel on the espn site .it states yo di it through comcast.

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4 months ago

0

XfinityOrlandoM

Official Employee

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2K Messages

@user_tut2k1

 

If your ESPN+ subscription appears on your Xfinity bill, follow these steps:

  1. Go to es.pn/billing and log in.
  2. Select your profile.
  3. Select Account.
  4. Select Cancel Subscription.
  5. Select Complete Cancellation to confirm.

To cancel your ESPN+ subscription that is billed by ESPN, follow these steps:

  1. Go to es.pn/billing and log in.
  2. Select your profile.
  3. Select Account.
  4. Select Cancel Subscription.
  5. Select Complete Cancellation to confirm.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

jimann2008

New Poster

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2 Messages

My ESPN+ account (My Disney) says I have no active subscriptions but you are billing me for ESPN+ streaming.  How do I stop the billing!

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2 months ago

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XfinityEmilyB

Official Employee

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2K Messages

@jimann2008 Thank you for reaching out to our community forum so we can help you manage your streaming services billed through Xfinity. How does that charge appear on your monthly bill? Are you being billed for ESPN+ as part of a bundle deal or is it a standalone monthly charge? You can find instructions to manage your subscriptions here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_3b4207

Visitor

 • 

1 Message

10 days ago

Same issue, have been double billed for months and can't cancel on either site. Xfinity bill says "Manage your subscription at the ESPN+ website." ESPN billing page says "Manage on Comcast".  

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XfinitySeth

Official Employee

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54 Messages

Sorry to hear about any trouble you're having in managing your ESPN+ subscription user_3b4207, but I appreciate you being part of our community forums, and you've definitely come to the right place for help! To clarify, are you seeing ESPN+ as an individual charge on your Xfinity billing statements?

 

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10 days ago

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