Visitor
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2 Messages
esculation
I called concerning an increase in my monthly bill and was offered a promotion which I signed and agreed too, when getting the notification of my upcoming charges the promotion was not applied. I called to address and was notified that I was misinformed by the previous rep and Xfinity could not honor what he had offered me. I esculated to a supervisor in the Loyalty Department who was BEYOND the rudiest human I have ever spoke to. Now, she basically admitted she did not care that the rep misinformed me, lied that the offer was impossible to honor (which it is not), and she did not care if these types of offers were being made in error to other customers. I would like to report this supervisor and the original representative, any suggestions to an actual person?
XfinityBradM
Official Employee
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1.2K Messages
11 hours ago
@user_vsgqi5 To ensure your feedback gets into the hands of a team that can investigate your recent experience we would have you fill out this form. Our team can explore our current promotional options available for your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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