Visitor
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1 Message
Escalations
Yesterday and tech was downstairs fixing my neighbors internet. They installed something on the side of the building and in doing so cut the line to my internet. I have been trying to get this reapplied since yesterday. I work from home I will have 3 days of missed work tomorrow due to this concern. The agent I spoke with yesterday lied and said a tech would be out to fix it today. I am not scheduled for today I was in fact on a wait list. I need resolution, this is entirely on xfinty. I will be contacting the bbb and the attorney general to discuss my options.
EG
Expert
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114K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityShawn
Official Employee
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1.9K Messages
11 hours ago
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