Escalation

I am looking to get this closed account off of my credit report. It is really affecting my credit score. Please help

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XfinityRaf

Official Employee

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1.3K Messages

4 hours ago

Good afternoon, and thanks for taking the time to reach out to us today. Is this account a recently closed account?

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user_vnhgs3

Visitor

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2 Messages

It was closed last year

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4 hours ago

0

XfinityRaf

Official Employee

•

1.3K Messages

Thank you for confirming. Let's see what options we have to assist you with your request. If you could send our team a direct message with your full name and full address, we can get started.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

0

Customer Service

user_vnhgs3

Escalation

XfinityRaf

user_vnhgs3

XfinityRaf

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