Visitor
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1 Message
ESCALATION!!!
This year I switched both my Mom and I from Verizon to Xfinity. There is a BIG issue where both my mom's account an my account are blended some way somehow. As a result, even with automatic payments, the system is not picking up the automatic payment and continues to register my account as delinquent. When a payment has been processed my mom is receiving notification. Also, and in addition, when I go into the app to make a payment because automatic payments are not being withdrawn, I can not tell which account I am paying (Mom's or mine). So on several occasions, I have paid for my mom's account not mine. Here we are again, another month, and I am now receiving another delinquency notice stating to update my payment method. Every month I am on the phone with another representative and every month I am told it is resolved. PLEASE HELP!!! Lisa
XfinityAmira
Official Employee
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4.5K Messages
4 months ago
Hello user_qad10v! Thanks for visiting out Xfinity Forum regarding this Mobile account/billing issue. I am sorry to hear you're running into this. We certainly understand the importance of getting this sorted out and corrected ASAP. On this platform, for a Xfinity Mobile issue such as this, my teams only option would be submitting a ticket to our Xfinity Mobile department directly.
For the best assistance and real-time support, have you tried contacting our Xfinity Mobile support center directly through any of the following methods:
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user_hpf2fd
Visitor
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2 Messages
3 months ago
Hi Xfinity Mobile rep who is watching this forum - The Xfinity mobile service is very very bad, little to no service in and around where the
[Edited: "Personal Information"]
is and also the neighborhood on the opposite side of that main road entrance to schools - Can someone address this as soon as possible
(edited)
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user_2z09wd
Visitor
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1 Message
1 month ago
I am desperate for a lawsuit to obtain the call logs and text logs (not the content of the messages, although that would be nice) from the date of Feb 13, 2025, to 90 days ago. I have been trying for months to do this with no luck, cause somehow my account was messed up, and when I would log in, it did not show I had a mobile phone. I called, I went to Storer's, etc., etc., etc. Even had one of our your reps tell me "there is no way to get any of your call logs or text logs we just don't do that."
I escalate tickets and when I get no response, I call back and I am told there is no such thing, etc., etc. How do I get help!!!!!!! ??????
Xfinity used to be a great company, but my last three years have been nothing but hell.
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user_can1xi
Visitor
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1 Message
5 hours ago
Someone was messing with my account INTERNALLY and i was able to get that proven and was handled. I believe my mom is having the same issue.... she can no longer use her landline which she has had for about 20 yrs bc "magic jack" answers and blocks all calls. Now something is always happening to her cable. She has been spending bours on the phne with reps for last 3 mnths and after "a fix" something goes wrong. She currently cannot access any of her linked streaming services i.e. prime, netflix, etc... Her account is also mysteriously linked to some dude in florida and it has not been handled either.
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