Visitor
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1 Message
ESCALATION!!!
This year I switched both my Mom and I from Verizon to Xfinity. There is a BIG issue where both my mom's account an my account are blended some way somehow. As a result, even with automatic payments, the system is not picking up the automatic payment and continues to register my account as delinquent. When a payment has been processed my mom is receiving notification. Also, and in addition, when I go into the app to make a payment because automatic payments are not being withdrawn, I can not tell which account I am paying (Mom's or mine). So on several occasions, I have paid for my mom's account not mine. Here we are again, another month, and I am now receiving another delinquency notice stating to update my payment method. Every month I am on the phone with another representative and every month I am told it is resolved. PLEASE HELP!!! Lisa
XfinityAmira
Official Employee
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4.4K Messages
2 months ago
Hello user_qad10v! Thanks for visiting out Xfinity Forum regarding this Mobile account/billing issue. I am sorry to hear you're running into this. We certainly understand the importance of getting this sorted out and corrected ASAP. On this platform, for a Xfinity Mobile issue such as this, my teams only option would be submitting a ticket to our Xfinity Mobile department directly.
For the best assistance and real-time support, have you tried contacting our Xfinity Mobile support center directly through any of the following methods:
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user_hpf2fd
Visitor
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2 Messages
27 days ago
Hi Xfinity Mobile rep who is watching this forum - The Xfinity mobile service is very very bad, little to no service in and around where the
[Edited: "Personal Information"]
is and also the neighborhood on the opposite side of that main road entrance to schools - Can someone address this as soon as possible
(edited)
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