Escalation

I was mad When I started to post my problem now I’m trying for the third time because this app won’t submit.
I need to return a smart watch that was pushed on me after the agent lied to me about the plan I need to get a refund on a charge that I was told was free and I Need to remove the service that I refused over and over to deaf ears. I Have wasted three hours on this problem and I’m ready to pull the plug on Xfinity.

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XfinityBenjaminM

Official Employee

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2.1K Messages

19 hours ago

user_039xs1 Hello! Thank you for reaching out to us here on our Community Forum. Have you tried speaking to our XM Team directly to get the watch returned?

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user_039xs1

Visitor

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2 Messages

Xfinity mobile? Yes I did. I was advised to go to an Xfinity store to return it but there is no store in my area and I shouldn’t be expected to travel 20 miles to do this.

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16 hours ago

0

XfinityAlfonso

Official Employee

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1.7K Messages

Thank you for letting us know you've talked with the Mobile Team already. We'd love to help bridge the gap here and improve your experience overall.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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15 hours ago

0

Customer Service

user_039xs1

Escalation

XfinityBenjaminM

user_039xs1

XfinityAlfonso

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