1 Message
Escalation
By far one of the worst internet companies I have ever experienced. Their techs need additional training because they poorly fix internet connection problems and knock out other people internet as a result. A technician came to my property and cause my internet outage fixing someone else’s issue. When I called to repeatedly ask for assistance regarding the matter, I was disregarded and brushed off. I was told my service would be fixed in 3-5 business days and I don’t think that’s fair. The service was knocked out and they have no intention on fixing my service. Poor excuse of a company and I will be escalating this situation to the commission because their is no way it’s safe for live wires to run across yards on the ground and transformers to sit open and exposed.
EG
Expert
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110.3K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabby
Official Employee
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1.5K Messages
10 months ago
Hello, @user_7blqfe. We certainly understand the importance of having service issues resolved, we'd be more than happy to look into this. Please send a DM with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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