Skip to main content

    Support

    Offers

U
user_h85yp3
1st Topic

1 Message

Wednesday, January 10th, 2024 1:22 PM

Closed

ESCALATION

I have complained about this issue over and over again. I need the Xfinity wire in my backyard to be buried or hidden somehow. It is a big fall risk. I keep calling customer care and I have even gone to an office to complain. Everytime they schedule someone to come take care of it but nothing has been done still.  I need this taken care of ASAP. I do not want to wait until someone falls and breaks a bone. A internet cable  cannot just be left laying around in a backyard. It is the orange color wire . It’s been like that since they came to install the internet! Please HELP

Question

 • 

Updated 

1 year ago

60

1

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

1 year ago

Hello, @user_h85yp3 Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

0

0

forum icon

New to the Community?

Start Here