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Thursday, July 18th, 2024

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Escalation ticket closed before resolution

I had a ticket opened after a 2 hour customer service call today, ending with a promise to get a call back a few hours later from a manager. 

I never got a call back, and my ticket has been closed with no resolution. 

Is there a way to re-open a ticket so I don’t have to start all over again?

Any advice is greatly appreciated. 

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