1 Message
Escalation ticket closed before resolution
I had a ticket opened after a 2 hour customer service call today, ending with a promise to get a call back a few hours later from a manager.
I never got a call back, and my ticket has been closed with no resolution.
Is there a way to re-open a ticket so I don’t have to start all over again?
Any advice is greatly appreciated.
CCAntoine
Retired Employee
•
1.4K Messages
1 year ago
Thanks for taking the video to reach out, evdoho! It sounds like you may need to start over again, but I can definitely look into this for you to find out for sure. Worst case scenario you start over here with us, and we see this thing through to a resolution. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
--
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
user_c4175b
Visitor
•
1 Message
1 year ago
I was told I had a ticket. But when I call back no one seems to know anything and will not put me through to someone who does. How do I find the status of my ticket?
1
0