Escalation Request

Was just speaking with an associate (Daniel) and the call dropped, but he never called back and was proving me with very helpful information.  I really wanted to hear what he had to say, as he is the first person to provide me with truthful information.  I don’t want to start this process all over again!

Now I’m at a loss, as after 14 years I think I need to find a new provider for my internet, home and mobile service.  I have been lied to and have been disrespected.  I just would like a resolution that the next time I call customer support that they will help solve my issue and not lie to me.  If I have to call with another mobile issue, and I’m treated poorly again, I will no longer continue my business with Xfinity.