Escalation Request: Incentive Tracker Reissue Not Delivered

Hello Xfinity Support,

This issue is stalled between Xfinity and Blackhawk due to a verification loop.

Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownership and authorize a replacement virtual prepaid card through the Incentive Tracker.

Please escalate this to the Promotions/Incentives team or a supervisor with Incentive Tracker access. The card was redeemed, used once, then placed on hold, and the remaining balance is inaccessible.

I am not requesting the redemption code and cannot provide the original reward email.

Thank you for your assistance.