Escalation Issue

Hello,

No service for two weeks. Had two different techs come out and stated there is no signal coming into the apartment and left. Spoke to multiple supervisors who all said different things. Supervisor i spoke to Saturday 6/14 states a bucket truck will arrive soon and fix the issue outside and promised me service will be back up and running today Sunday 6/15. Still no TV or internet.

I need this escalated immediately. This is absolutely unprofessional that I continue to get different messages. It is impacting work since I work from home and have not had internet for two weeks.

Responses

XfinityEva

Official Employee

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1.7K Messages

1 day ago

Thank you for taking the time to reach out and this is definitely not the experience we want for you. We would love the opportunity to help with this. May I please ask that you send us a direct message with your full name and service address.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

In the meantime we do recommend checking for nearby hotspots to stay connected.

https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

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mriverajr14

Visitor

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2 Messages

I followed your instructions and am still waiting for someone to respond

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1 day ago

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Customer Service

mriverajr14

Escalation Issue

XfinityEva

mriverajr14

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