Visitor
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3 Messages
Escalation Department
I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicemails after I investigated. I’ve called 15 times in a span of four days to Ricky who has my ticket but will not call me back or resolved the issue. This is nothing but a loophole game that when you do call corporate, they so-called send a message but you’re never gonna get anywhere they overcharge and they don’t care About fixing your problem, whether it’s customer service with a regular From any customer service department area. So yeah, I will go ahead and file complaints with outside agencies to let them know what Xfinity is doing.
XfinityPaula
Official Employee
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1.9K Messages
4 months ago
Hello user_o242c2. I'm sorry to read of the trouble you are having with trying to reach Ricky with our escalation team. I appreciate you taking the time to share with us here on our Xfinity Forums, because we can help out! From my own experience out escalation teams may have various hours for their schedules, but you should be able to connect with someone, especially with calling so many times. Please allow us to help out and get you connected with the right team. We are very well versed in almost all Xfinity products and service, so we might be able to help out directly! Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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CyberTechUnlimited
New Poster
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4 Messages
22 days ago
I completely agree. They gaslight, misrepresent and flat out lie. The department does nothing to resolve any issues but to simply cover their [Edited: "Profanity"]. Ive filed complaints with all the local authorities but doubtful that will go anywhere. I advertised a plan to me that wasn't available in my area but presented it to me at one cost and said it isn't available at the lower price and had me sign up at a higher amount. That's illegal in its very definition. They refuse to accept their wrongful advertisement and want to say that plan isn't available in my area. Still doesn't change you advertised it as an promotion multiple times in my account as an existing customer. They are a joke and do nothing to help the customer. They accepted no responsibility in their wrongful advertising and misleading promotions. Document, document, document and take screenshots and video and report.
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user_enhxet
Visitor
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1 Message
10 hours ago
I was offered a promotional deal for a free mobile line for 12 months. However, my account is currently showing a charge of $40 per month. The agent who enrolled me in this offer clearly informed me that I am eligible and would not be billed as I am xfinity wifi member who is using plant 500mbps. I was also told that if any charges appeared, I could contact Xfinity and the support team would adjust the bill to zero.
I have been following up with Xfinity for over a month, but my issue still has not been resolved. My most recent escalation ticket number is [Edited: "Personal Information"].
I also have proof of the offer, the call recording of me and agent (who helped me for enrollment) conversation. Please let me know how I can share this recording with you. I have asked multiple agents about this, but no one has been able to assist me. You can connect with me on [Edited: "Personal Information"] if you want to talk with me.
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