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Friday, November 8th, 2024

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Escalated issues

Hi, I am dealing with a very frustrating customer service issue over the last 4 days that Xfinity seems to be struggling to correct. I have spoken with 2 different superviors over the last 2 days and both times I was either misled or lied to. I would like to know the quickest way to escalate my issue and not spend ANOTHER 10 to 15 minutes talking or chatting with an AI prompt.

Thank you. 

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