Soulsinger28's profile

New Poster

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1 Message

Mon, Feb 22, 2021 9:00 AM

Escalated Call

I live in Arkansas and we have been experiencing bad weather ice and snow for almost 2 weeks. My services were interrupted for non payment. I contacted customer service requesting more time to pay because the post office has been shut down due to the blizzard
The agent said she could not grant the extension so I requested to speak with a supervisor. I was on hold for almost an hour then told I must wait for a call back within 24 hours. The call never took place. So I call back in to pay my past due balance of $186 which I had to borrow until my check arrives. Now I am blocked from speaking with an agent and I must pay $476 to reconnect! The call just took place on Saturday February 20th. This is by far the worst treatment I have ever received in any type of customer service experience. I fully expect to speak with a supervisor immediately and this is horrible treatment by comcast to it's customers in Arkansas impacted by this natural disaster that caused power outages etc. I will be actively seeking new service ASAP and will share on all of my social media platforms about the treatment I received by the agents, supervisors, and comcast corporation.

Responses

ComcastMartinR

Official Employee

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137 Messages

2 m ago

Hello, @Soulsinger28! Thank you so much for reaching out to Comcast today over our Community Forums! I do apologize you were not able to speak with a supervisor over the phone, and have not had a call back regarding your services. We would be more than happy to review your account.

 

To get started, please send us a Private Message with your first and last name. To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. 

 

Thank you! 

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