Visitor
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1 Message
Escalate underground service line installation
Hello, I’ve been waiting months for installation of an underground service line to my house. Every time I call customer support I get the runaround or told that someone will contact me within a certain period of time, which never actually happens. I have no idea what’s happening or how long this will take. I was originally told it would take a couple weeks and that was many many weeks ago.
Please escalate my Case and get back to me as soon as possible. Thank you.
XfinityAlfonso
Official Employee
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2.7K Messages
2 months ago
Hello user_042kz3 thanks so much for reaching out here via our Xfinity Forums and providing your experience regarding a line burial request. There are several factors that go into this job type such as weather considerations, scheduling, and even equipment requirements( if road boring is required, this requires specialized equipment) . Since you've called into customer support several times, we'd love to help take a look into this in a more 1-1 fashion.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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