Error: You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time.

@XfinityOrlandoM​ Thank you for the prompt response.  I waited a week in between my last attempts and still no luck. If the card that is currently listed is no longer active, how will xfinity charge me? I need this resolved ASAP - I dont want to lose internet

The best option at this point would be to make a manual payment given the card on file is no good, and making the change through the app next cycle. You can also have a phone agent at 1 800 Xfinity make the change for you as well. Due to never wanting nor asking for something personal like card information on this platform, we can't make the change for you. Our phone agents on the other hand are capable of making it for you if needed. 

Hi there, 

I tried calling and they were unable to help me. Who can I talk to to get this fixed? 

@user_47a6bf​ 

You most likely will have to wait to your next billing cyle, until then you can still use the:

           My Account online at com/myaccount.

• The Xfinity My Account app for mobile devices.
• Say “Pay my bill” into your Xfinity Voice Remote to open the My Accountand pay to pay your bill just don’t click “store this payment method”

Other Ways To Pay

Call us at 1-800-xfinity and follow the automated prompts.

• Mail us a check using the insert included in your Xfinity bill.
• Visit an Xfinity Store to pay in person or use one of our Xfinity Self-Service Kiosks.
• • Xfinity Self-Service Kiosks are located inside all Xfinity Stores. Check our Find an Xfinity Store locator first to find your closest store, the hours of operation and if it’s currently open.
• Visit a Western Union Quick Collect location

Same issue is happening to me currently.  This is absurd.  Xfinity employee, do you even see your response?  Mail a check for internet service.  Who even has check anymore, everyone pays through the INTERNET.  Visit an Xfinity Store.  So now I have to drive somewhere for something I should be able to do on the INTERNET.  Visit a Western Union Quick Collect Location.  Huh?  This is clearly a flaw in Xfinity's system.  Xfinity internet service doesn't allow for changing a payment method on the INTERNET.  Most people only change a payment method because....it doesn't MATTER WHY.  How is it possible you can't handle it.  I don't want to wait around to get a text or email saying my payment could not go through perhaps harming my credit when I have tried IN EARNEST and PROACTIVELY to change it.  Why would there even be a restriction like that?  It's not like it is someone trying to access an account.  They are already in the account TRYING TO PAY.  Wow...wow.  Fix the system.