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user_dfa3bf
20th Anniversary celebration
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Visitor

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3 Messages

Friday, July 23rd, 2021 10:27 PM

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Error when trying to sign up for unlimited data

I get an error when trying to sign up for unlimited data. It says it is temporary unavailable. Is there a fix for it?

Question

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Updated 

4 years ago

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2

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XfinityAnthonyT

Official Employee

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1K Messages

4 years ago

Hey there, I can look into this for you. Please send me a peer to peer message with your name and address please. 

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user_dfa3bf

Visitor

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3 Messages

@XfinityAnthonyT Messaged you.

4 years ago

0

XfinityRyanE

Official Employee

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1.1K Messages

Thanks for the update @user_dfa3bf, sadly we have not yet received a message from you. When sending us a message, you will not select a specific agent. Please send us a direct chat message with your full name and complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page. 

 

Here are the detailed steps to direct message us: 

Click "Sign In" if necessary

Click the "Peer to peer chat" icon (upper right corner of this page)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

Type your message in the text area near the bottom of the window

Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

0

collin_dow

Visitor

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1 Message

4 years ago

So you decided not to fix this?

1

CCAbbie

Problem Solver

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1.4K Messages

@collin_dow Hello and thanks for commenting on our Community Forums! If you are having this issue and would like assistance, can you please create your own post so we can align with community guidelines and assist? 

I no longer work for Comcast.

4 years ago

0

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