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Visitor

 • 

2 Messages

Fri, Jul 23, 2021 10:27 PM

Error when trying to sign up for unlimited data

I get an error when trying to sign up for unlimited data. It says it is temporary unavailable. Is there a fix for it?

Responses

Official Employee

 • 

146 Messages

2 m ago

Hey there, I can look into this for you. Please send me a peer to peer message with your name and address please. 

Visitor

 • 

2 Messages

@XfinityAnthonyT Messaged you.

Official Employee

 • 

158 Messages

Thanks for the update @user_dfa3bf, sadly we have not yet received a message from you. When sending us a message, you will not select a specific agent. Please send us a direct chat message with your full name and complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page. 

 

Here are the detailed steps to direct message us: 

Click "Sign In" if necessary

Click the "Peer to peer chat" icon (upper right corner of this page)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

Type your message in the text area near the bottom of the window

Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
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