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blink5
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Regular Visitor

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2 Messages

Wednesday, October 14th, 2020 10:00 AM

Closed

Error when trying to add unlimited data using own modem

I am needing to add the $30 unlimited data option to my plan but the webpage says it's temporarily unavailable.

 

https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000

 

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

Question

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Updated 

5 years ago

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Accepted Solution

CCChe

Official Employee

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6.9K Messages

5 years ago

Hi @blink5! Thanks for using the Xfinity Forums to get help with adding Unlimted Data to your plan. I'd be happy to help get this taken care of. To get started, please send me a private message with your first and last name and the street numbers associated with your address. To send a private message, click on "ComcastChe" and then click send a message. 

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Again

Expert

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31.9K Messages

5 years ago

@blink5 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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blink5

Regular Visitor

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2 Messages

5 years ago

Hello @ComcastChe ,

I sent a PM and haven't received any response.  Is there someone else that can help with this before the billing cycle completes?

Thanks

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Again

Expert

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31.9K Messages

5 years ago

@blink5 wrote:

Hello @ComcastChe ,

I sent a PM and haven't received any response.  Is there someone else that can help with this before the billing cycle completes?

Thanks

FWIW, blink, data isn't recorded from billing cycle to billing cycle, it is recorded from the 1st of the month to the last day of the month.  So, whenever you sign up for it, it won't start until November 1st.

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BruceW

Gold Problem Solver

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26.5K Messages

5 years ago

@Again wrote: ... whenever you sign up for it, it won't start until November 1st.

https://www.xfinity.com/support/articles/exp-unlimited-data says:

 

Enrollment goes into effect immediately upon signing up for the Unlimited Data option and applies to the entire month in which you sign up.

 

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CCChe

Official Employee

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6.9K Messages

5 years ago

Hi @blink5! 

Thanks for following up on this. Sorry, we missed your message. I'll check for you PM and reply momentarily. Chat with you soon! 

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seanq2

Regular Visitor

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1 Message

5 years ago

@ComcastChe I am also having the same problem tryign to add unlimited data to our connection. We own our own modem and don't want xfi. Couyld not figure out how to DM you on this forum.

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Again

Expert

 • 

31.9K Messages

5 years ago

@seanq2 wrote:

@ComcastChe I am also having the same problem tryign to add unlimited data to our connection. We own our own modem and don't want xfi. Couyld not figure out how to DM you on this forum.

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

 

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XfinityJosephA

Official Employee

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1.8K Messages

5 years ago

Hello, @seanq2, please click on my name and use the send message option to send a private message. If you can include your name, account number, and service address we can take a closer look. I'm sorry you are having trouble adding unlimited data, but we can help!  

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