blink5's profile
blink5
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Regular Visitor

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2 Messages

Wed, Oct 14, 2020 10:00 AM

Error when trying to add unlimited data using own modem

I am needing to add the $30 unlimited data option to my plan but the webpage says it's temporarily unavailable.

 

https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000

 

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

Question

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Updated 

4 m ago

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Accepted Solution

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @blink5! Thanks for using the Xfinity Forums to get help with adding Unlimted Data to your plan. I'd be happy to help get this taken care of. To get started, please send me a private message with your first and last name and the street numbers associated with your address. To send a private message, click on "ComcastChe" and then click send a message. 

I am an Official Comcast Employee.
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Again

Expert

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25.5K Messages

7 m ago

@blink5 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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blink5

Regular Visitor

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2 Messages

7 m ago

Hello @ComcastChe ,

I sent a PM and haven't received any response.  Is there someone else that can help with this before the billing cycle completes?

Thanks

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Again

Expert

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25.5K Messages

7 m ago

@blink5 wrote:

Hello @ComcastChe ,

I sent a PM and haven't received any response.  Is there someone else that can help with this before the billing cycle completes?

Thanks

FWIW, blink, data isn't recorded from billing cycle to billing cycle, it is recorded from the 1st of the month to the last day of the month.  So, whenever you sign up for it, it won't start until November 1st.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW

Gold Problem Solver

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22.3K Messages

7 m ago

@Again wrote: ... whenever you sign up for it, it won't start until November 1st.

https://www.xfinity.com/support/articles/exp-unlimited-data says:

 

Enrollment goes into effect immediately upon signing up for the Unlimited Data option and applies to the entire month in which you sign up.

 

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ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @blink5! 

Thanks for following up on this. Sorry, we missed your message. I'll check for you PM and reply momentarily. Chat with you soon! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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seanq2

Regular Visitor

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1 Message

5 m ago

@ComcastChe I am also having the same problem tryign to add unlimited data to our connection. We own our own modem and don't want xfi. Couyld not figure out how to DM you on this forum.

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Again

Expert

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25.5K Messages

5 m ago

@seanq2 wrote:

@ComcastChe I am also having the same problem tryign to add unlimited data to our connection. We own our own modem and don't want xfi. Couyld not figure out how to DM you on this forum.

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastJosephB

Official Employee

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298 Messages

4 m ago

Hello, @seanq2, please click on my name and use the send message option to send a private message. If you can include your name, account number, and service address we can take a closer look. I'm sorry you are having trouble adding unlimited data, but we can help!  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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