Visitor

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2 Messages

Friday, December 26th, 2025 9:53 PM

Error when activating Peacock Premium

When I click the "Activate" button on the xfinity.com/yoursubscriptions page, I get an error saying "Something unexpected happened." I've tried on multiple occasions and received the same error. Please advise on how to activate Peacock Premium.

Oldest First
Selected Oldest First

Official Employee

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343 Messages

2 hours ago

Hey there Seamaster, thanks for reaching out through our community forums! Sorry to hear your having issues activating Peacock. To get a better idea of the issue you're having, is this meant to be included with Xfinity Rewards membership, a new internet plan, or with Xfinity StreamSaver? Also, have you already tried clearing the cache and cookies on your browser before trying to activate again?

Visitor

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2 Messages

Hi - yes, this premium subscription is included with the Home Internet that I started today. It includes 2 years of Peacock Premium.

I just tried deleting cookies and I'm still getting the same error.

Thanks!

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