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Tuesday, October 1st, 2024 2:00 AM

Error tvapp-00380

Playback on DVR keeps cutting out and then error tvapp-00380 comes up. Speed is fine, no other devices using wifi. 

Official Employee

 • 

528 Messages

19 days ago

Good evening @user_spykne. Have you tried any troubleshooting on your end? 

2 Messages

Yes. Backed out of program. Exited out of app. Turned TV off and on. Turned router off and on. 

This comes and goes. Happened every 3 to 5 mins for an hour. Then fine for an hour. Then happening again for 20ish mins. 

Official Employee

 • 

528 Messages

Thanks for confirming. When you have a moment, please send our team a direct message with your full name and full address, so we can further investigate.

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• Press Enter to send it

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