Visitor

 • 

1 Message

Sunday, August 2nd, 2026 9:05 AM

Error "This communication is built and sent through Adobe, so preview is not available within CMP." When I try to view my Order agreements

Hello,

I receive the error message, "This communication is built and sent through Adobe, so preview is not available within CMP." when I try to view my order agreement under 'legal agreements and contracts.' I've tried going into different browsers and even incognito mode, but I still can't see this document. Is this something I need to fix on my end or Xfinity needs to fix on theirs?

Oldest First
Selected Oldest First

Expert

 • 

119.8K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

 • 

1 Message

5 hours ago

Thank you for posting this! I phone every year to ask why my previous agreement isn't being adhered to (e.g., multi-year contracts that no one can confirm) and am consistently unable to produce evidence. I'm hoping there's another way to locate the signed agreement. By law, consumers need access/copies of agreements they sign. 

forum icon

New to the Community?

Start Here