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user_2926c2
1st Topic

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1 Message

Wednesday, March 1st, 2023 3:20 AM

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Error: Scheduling Move

I am moving in less than 30 days. When checking my address, I get an error that says "Sorry -- Please contact us and one of our friendly and knowledgeable representatives can help." When testing other addresses in the same building that I am moving into, I do not get this error. 

I need to get wifi set up ASAP. Please assist. 

Question

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Updated 

2 years ago

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Accepted Solution

CCYvonne

Contributor

 • 

340 Messages

2 years ago

Hello @user_2926c2 I would be happy to set up a transfer of service to your new home. Can you please send our team a direct message with your full name and full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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EG

Expert

 • 

110.3K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_9624f9

Visitor

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3 Messages

2 years ago

I have the same issue, I get same message but If I put an address next to I dont get it. online school and work need wifi before we get there.. I keep trying to chat and end up right at the same link. why? I just want to move

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CCGina

Official Employee

 • 

800 Messages

Hi @user_9624f9, congratulations on the move! 

 

We can take a look and see what's causing the error to pop up for the new address. It may simply be that the location never had service with us before :) 

 

Please use the following instructions to send us a direct message, so we can check for you: 

 

(Full credit to @BruceW for this excellent explanation and @Again for the picture!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon:

 

 

or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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