Greetings, user_93u3jn! I apologize that the TV is showing the XRE error. We will get to the bottom of this! I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed. You can click here to learn more about all the great features of the Xfinity app.
Have you tried a System Refresh signal? That resets your connection into our systems. You can send that by saying "System Refresh" into the X1 voice remote or press the "A" button and go to the right where you will see the System Refresh tile.
XfinityRay
Official Employee
•
2.8K Messages
8 months ago
Greetings, user_93u3jn! I apologize that the TV is showing the XRE error. We will get to the bottom of this! I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed. You can click here to learn more about all the great features of the Xfinity app.
Have you tried a System Refresh signal? That resets your connection into our systems. You can send that by saying "System Refresh" into the X1 voice remote or press the "A" button and go to the right where you will see the System Refresh tile.
What other troubleshooting steps have you tried?
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