Error message when accessing password reset tool

Hello,

I'm trying to reset the password to my account, however the password reset tool that all instructions are telling me to go to is displaying an error 500 message; this occurs when accessing either through mobile device or PC:

HTTP ERROR 500 javax.servlet.ServletException: org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.apache.tiles.impl.CannotRenderException: ServletException including path '/WEB-INF/layouts/base-layout.jsp'.

Caused by:

javax.servlet.ServletException: org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.apache.tiles.impl.CannotRenderException: ServletException including path '/WEB-INF/layouts/base-layout.jsp'.at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:162)at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)at org.eclipse.jetty.server.Server.handle(Server.java:500)at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:383)at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:547)at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:375)at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:273)at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103)at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117)at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:336)at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:313)at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:171)at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:129)at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:375)at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:806)at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:938)at java.lang.Thread.run(Thread.java:750)Caused by: org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.apache.tiles.impl.CannotRenderException: ServletException including path '/WEB-INF/layouts/base-layout.jsp'.at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:982)at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:861)at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)at org.eclipse.jetty.servlet.ServletHolder$NotAsyncServlet.service(ServletHolder.java:1395)at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:755)at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1617)at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:226)at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604)at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197)at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604)at com.comcast.cima.identity.web.filter.IFrameEmbedSecurityFilter.doFilter(IFrameEmbedSecurityFilter.java:50)at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604)at com.comcast.cima.identity.web.filter.AppLogFilter.doFilter(AppLogFilter.java:52)at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1604)at org.springframework.session.web.http.SessionRepositoryFilter.doFilterInternal(SessionRepositoryFilter.java:171)at org.springframework.session.web.http.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:80)at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1596)at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:545)at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:590)at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1610)at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1300)at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:485)at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1580)at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1215)at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:221)at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)... 17 moreCaused by: org.apache.tiles.impl.CannotRenderException: ServletException including path '/WEB-INF/layouts/base-layout.jsp'.at org.apache.tiles.impl.BasicTilesContainer.render(BasicTilesContainer.java:692)at org.apache.tiles.impl.BasicTilesContainer.render(BasicTilesContainer.java:644)at org.apache.tiles.impl.BasicTilesContainer.render(BasicTilesContainer.java:627)at org.apache.tiles.impl.BasicTilesContainer.render(BasicTilesContainer.java:321)at org.springframework.web.servlet.view.tiles2.TilesView.renderMergedOutputModel(TilesView.java:112)at org.springframework.js.ajax.tiles2.AjaxTilesView.renderMergedOutputModel(AjaxTilesView.java:131)at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:303)at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1282)at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1037)at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:980)at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:897)at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)... 56 moreCaused by: org.apache.tiles.util.TilesIOException: ServletException including path '/WEB-INF/layouts/base-layout.jsp'.at org.apache.tiles.servlet.context.ServletUtil.wrapServletException(ServletUtil.java:241)at org.apache.tiles.servlet.context.ServletTilesRequestContext.forward(ServletTilesRequestContext.java:243)at org.apache.tiles.servlet.context.ServletTilesRequestContext.dispatch(ServletTilesRequestContext.java:222)at org.apache.tiles.renderer.impl.TemplateAttributeRenderer.write(TemplateAttributeRenderer.java:44)at org.apache.tiles.renderer.impl.AbstractBaseAttributeRenderer.render(AbstractBaseAttributeRenderer.java:106)at org.apache.tiles.impl.BasicTilesContainer.render(BasicTilesContainer.java:670)at org.apache.tiles.impl.BasicTilesContainer.render(BasicTilesContainer.java:690)... 67 moreCaused by: javax.servlet.ServletException: com.google.common.util.concurrent.ExecutionError: java.lang.NoClassDefFoundError: Could not initialize class rx.internal.util.RxRingBufferat org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:909)at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:838)at org.apache.jsp.WEB_002dINF.layouts.base_002dlayout_jsp._jspService(base_002dlayout_jsp.java:547)at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:476)at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:386)at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:330)at org.eclipse.jetty.jsp.JettyJspServlet.service(JettyJspServlet.java:106)at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)at org.eclipse.jetty.servlet.ServletHolder$NotAsyncServlet.service(ServletHolder.java:1395)at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:755)at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:547)at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:608)at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1610)at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1300)at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:485)at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1580)at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1215)at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:220)at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:79)at org.springframework.session.web.http.SessionRepositoryFilter$SessionRepositoryRequestWrapper$SessionCommittingRequestDispatcher.forward(SessionRepositoryFilter.java:447)at org.apache.tiles.servlet.context.ServletTilesRequestContext.forward(ServletTilesRequestContext.java:241)... 72 moreCaused by: com.google.common.util.concurrent.ExecutionError: java.lang.NoClassDefFoundError: Could not initialize class rx.internal.util.RxRingBufferat com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2049)at com.google.common.cache.LocalCache.get(LocalCache.java:3951)at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3974)at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4935)at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4941)at com.comcast.cima.thirdparty.sitecore.client.CachingSitecoreClient.getJson(CachingSitecoreClient.java:44)at com.comcast.cima.thirdparty.sitecore.messages.SitecoreMessageSource.resolveCodeWithoutArguments(SitecoreMessageSource.java:46)at org.springframework.context.support.AbstractMessageSource.getMessageInternal(AbstractMessageSource.java:209)at org.springframework.context.support.AbstractMessageSource.getMessage(AbstractMessageSource.java:167)at com.comcast.cima.base.product.webflow.messages.ProductAwareMessageSource.getMessage(ProductAwareMessageSource.java:54)at org.springframework.context.support.DelegatingMessageSource.getMessage(DelegatingMessageSource.java:66)at org.springframework.context.support.AbstractApplicationContext.getMessage(AbstractApplicationContext.java:1259)at com.comcast.cima.base.web.jsp.tag.i18n.MessageTag.resolveMessage(MessageTag.java:207)at com.comcast.cima.base.web.jsp.tag.i18n.MessageTag.doEndTagInternal(MessageTag.java:160)at com.comcast.cima.base.web.jsp.tag.i18n.MessageTag.doEndTag(MessageTag.java:145)at org.apache.jsp.WEB_002dINF.layouts.base_002dlayout_jsp._jspx_meth_i18n_005fmessage_005f8(base_002dlayout_jsp.java:2459)at org.apache.jsp.WEB_002dINF.layouts.base_002dlayout_jsp._jspx_meth_c_005fif_005f6(base_002dlayout_jsp.java:2419)at org.apache.jsp.WEB_002dINF.layouts.base_002dlayout_jsp._jspx_meth_c_005fset_005f16(base_002dlayout_jsp.java:2326)at org.apache.jsp.WEB_002dINF.layouts.base_002dlayout_jsp._jspx_meth_c_005fotherwise_005f4(base_002dlayout_jsp.java:1854)at org.apache.jsp.WEB_002dINF.layouts.base_002dlayout_jsp._jspx_meth_c_005fchoose_005f0(base_002dlayout_jsp.java:716)at org.apache.jsp.WEB_002dINF.layouts.base_002dlayout_jsp._jspService(base_002dlayout_jsp.java:418)... 99 moreCaused by: java.lang.NoClassDefFoundError: Could not initialize class rx.internal.util.RxRingBufferat rx.internal.operators.OperatorPublish$PublishSubscriber.<init>(OperatorPublish.java:247)at rx.internal.operators.OperatorPublish$1.call(OperatorPublish.java:60)at rx.internal.operators.OperatorPublish$1.call(OperatorPublish.java:49)at rx.Observable.unsafeSubscribe(Observable.java:10151)at rx.internal.operators.OnSubscribeRefCount.doSubscribe(OnSubscribeRefCount.java:112)at rx.internal.operators.OnSubscribeRefCount.call(OnSubscribeRefCount.java:80)at rx.internal.operators.OnSubscribeRefCount.call(OnSubscribeRefCount.java:34)at rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)at rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)at rx.Observable.subscribe(Observable.java:10247)at rx.Observable.subscribe(Observable.java:10214)at com.netflix.hystrix.HystrixCircuitBreaker$HystrixCircuitBreakerImpl.subscribeToStream(HystrixCircuitBreaker.java:163)at com.netflix.hystrix.HystrixCircuitBreaker$HystrixCircuitBreakerImpl.<init>(HystrixCircuitBreaker.java:155)at com.netflix.hystrix.HystrixCircuitBreaker$Factory.getInstance(HystrixCircuitBreaker.java:101)at com.netflix.hystrix.AbstractCommand.initCircuitBreaker(AbstractCommand.java:252)at com.netflix.hystrix.AbstractCommand.<init>(AbstractCommand.java:167)at com.netflix.hystrix.HystrixCommand.<init>(HystrixCommand.java:148)at com.netflix.hystrix.HystrixCommand.<init>(HystrixCommand.java:134)at com.comcast.cima.thirdparty.sitecore.client.GetJsonCommand.<init>(GetJsonCommand.java:32)at com.comcast.cima.thirdparty.sitecore.client.HystrixSitecoreClient.getJson(HystrixSitecoreClient.java:28)at com.comcast.cima.thirdparty.sitecore.client.CachingSitecoreClient$SitecoreJsonCacheLoader.load(CachingSitecoreClient.java:61)at com.comcast.cima.thirdparty.sitecore.client.CachingSitecoreClient$SitecoreJsonCacheLoader.load(CachingSitecoreClient.java:52)at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3529)at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2278)at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2155)at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2045)at com.google.common.cache.LocalCache.get(LocalCache.java:3951)at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3974)at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4935)at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4941)at com.comcast.cima.thirdparty.sitecore.client.CachingSitecoreClient.getJson(CachingSitecoreClient.java:44)at com.comcast.cima.thirdparty.sitecore.messages.SitecoreMessageSource.resolveCodeWithoutArguments(SitecoreMessageSource.java:46)at org.springframework.context.support.AbstractMessageSource.getMessageInternal(AbstractMessageSource.java:209)at org.springframework.context.support.AbstractMessageSource.getMessage(AbstractMessageSource.java:167)at com.comcast.cima.base.product.webflow.messages.ProductAwareMessageSource.getMessage(ProductAwareMessageSource.java:54)at org.springframework.context.support.DelegatingMessageSource.getMessage(DelegatingMessageSource.java:66)at org.springframework.context.support.AbstractApplicationContext.getMessage(AbstractApplicationContext.java:1259)at com.comcast.cima.base.web.jsp.tag.i18n.MessageTag.resolveMessage(MessageTag.java:207)at com.comcast.cima.base.web.jsp.tag.i18n.MessageTag.doEndTagInternal(MessageTag.java:160)at com.comcast.cima.base.web.jsp.tag.i18n.MessageTag.doEndTag(MessageTag.java:145)at org.apache.jsp.WEB_002dINF.global.applicationError_jsp._jspx_meth_i18n_005fmessage_005f0(applicationError_jsp.java:334)at org.apache.jsp.WEB_002dINF.global.applicationError_jsp._jspx_meth_c_005fset_005f1(applicationError_jsp.java:298)at org.apache.jsp.WEB_002dINF.global.applicationError_jsp._jspService(applicationError_jsp.java:140)at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:476)at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:386)at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:330)at org.eclipse.jetty.jsp.JettyJspServlet.service(JettyJspServlet.java:106)at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)at org.eclipse.jetty.servlet.ServletHolder$NotAsyncServlet.service(ServletHolder.java:1386)at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:755)at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:547)at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:608)at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1610)at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1300)at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:485)at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1580)at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1215)at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:220)at org.eclipse.jetty.server.Dispatcher.error(Dispatcher.java:84)at org.eclipse.jetty.server.handler.ErrorHandler.doError(ErrorHandler.java:118)at org.eclipse.jetty.server.handler.ErrorHandler.handle(ErrorHandler.java:94)at org.eclipse.jetty.server.HttpChannel.lambda$handle$3(HttpChannel.java:423)at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:547)at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:421)... 12 more