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user_0av3wb
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Wednesday, September 11th, 2024 5:52 PM

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error message "Unable to verify account name or password."

mac os Sonoma mail error message "Unable to verify account name or password." [Edited: Personal Information]

Question

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Updated 

6 months ago

 • Edited

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XfinityBenjaminM

Official Employee

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2K Messages

8 months ago

 

user_0av3wb Hello! Thank you for reaching out to us here on our Community Forum. Have you already tried to reset your Xfinity Password? We recommend going to this link (https://www.xfinity.com/support/articles/changing-or-resetting-your-password) if you need more information on how to do that. Also, please remember not to post your personal information here since this a public space, we want to make sure you remain anonymous and if necessary we can bring you into a Direct Message if needed to assist you.

 

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eric_w0932

Visitor

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8 Messages

I am signed in and can send and receive mail on my iPhone and iPad. I can receive mail but not send with Apple Mail on my notebook. As you can see, I am signed in on the web.

6 months ago

0

XfinityEva

Official Employee

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1.6K Messages

Good morning, thank you for reaching out about your email set up concerns. We recommend this link where you pick your device, it is already set to Apple. Pick the device and then email setup. https://www.xfinity.com/mobile/support/device-troubleshooting?page=devices/all/apple 

 

Please let us know if this helps or if you run into any other issues. 

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6 months ago

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