johnfanderson's profile

New Poster

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1 Message

Mon, Dec 7, 2020 3:00 PM

Error Message "Looks like something went wrong"

I'm attempting to upgrade my TV box for X1 service.  When I submit my order I keep getting the error message "Looks like something went wrong.Please reload the page and try again."  The return request just keeps going to this message.  I've tried Chrome and Firefox browsers. 

Thank you.

Responses

Official Employee

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200 Messages

6 m ago

Sorry to hear that upgrading online is presenting some issues. We'd be happy to assist here though! Please click on my handle (ComcastGina) and send a private message with your name and the service address, as well as any other pertinent details so we can help 🙂 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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