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user_eb1e71
1st Topic

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3 Messages

Thursday, October 9th, 2025

Error logging on to apple tv from 1 box

We have an apple tv subscription that works fine on our main XFinity box. It does not work at all on our other box. Apple TV launches, but it errors out everytime we try to sign in

Box has been rebooted

Cache has been cleared

System  Refresh has been initiated.

None has worked. Box is labeled XiD-C, Model #CXD01ANI

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5 hours ago

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XfinityAmandaB

Official Employee

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2.6K Messages

5 days ago

 

user_eb1e71 Thank you for letting us know you are having issues with your Apple TV app on some of your boxes.  Are you by chance getting an error code or message? 

 

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user_eb1e71

Visitor

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3 Messages

it just says "Something went wrong trying to connect. Try again" when you click to Sign in to the app. Every other streaming service works fine

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5 days ago

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XfinityBenjaminM

Official Employee

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2.5K Messages

 

user_eb1e71 Can you try disconnecting the box from the power outlet for about 20 seconds and then plug it back in? After it's fully rebooted, try launching the Apple TV App again, and please let us know if you're still having issues.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_eb1e71

Visitor

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3 Messages

I already did all of that. Please read my first post. These steps were already taken:

Box has been rebooted

Cache has been cleared

System  Refresh has been initiated.

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5 days ago

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XfinityRoberto

Official Employee

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2K Messages

We would like to troubleshoot this further.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_jk8ac1

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2 Messages

I am having the same problem. Please help!  

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5 hours ago

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