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sbellis
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Friday, July 18th, 2025 7:43 PM

Error logging into the prepaid center website

Trying to log into the my prepaid center website. But I keep getting this error message; "There was an error signing in. Please try again later." I've tried logging in using my desktop  phone, and tablet. I've even tried an incognito window, and it's still it populates this same message. 

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XfinityMatthew

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4 months ago

Hello sbellis , Thanks for reaching us here on Xfinity Forums. Sorry that the site is giving you issues. Can you send me the website link that you are getting the error message for? Want to make sure you are using the most up-to-date link. 

 

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sbellis

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https://xfinity.myprepaidcenter.com/home

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4 months ago

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sbellis

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4 months ago

https://xfinity.myprepaidcenter.com/home

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XfinityMatthew

Official Employee

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1.1K Messages

Just to clarify. The website link loads but the error pops when you try to sign in correct?

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4 months ago

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user_y856mv

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And still no answer! I have Xfinity and it gives me issues trying to stream even though I can stream on ALL my other devices it won't work on Laptop? WTHeck

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3 hours ago

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XfinityThomasC

Official Employee

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3K Messages

Hello, @user_y856mv the link you provided seems to work on our end. Have you power-cycled your modem to see if this corrects the issue? I would also check the advanced security feature in the Xfinity App to ensure the site address is not being blocked. 

 

 

Xfinity xFi Advanced Security is a free feature for Xfinity Internet subscribers with a compatible xFi Gateway. It protects connected devices by preventing access to risky sites, blocking remote access to smart devices from dangerous sources, and monitoring network activity in real-time. Users can enable Advanced Security through the Xfinity app by selecting the appropriate options in the Home tab or Overview section. Additionally, Advanced Security on the go provides safe browsing for mobile devices on unsecured WiFi networks, available to specific Xfinity customers.

 

For more details see:

 

 
 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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