Visitor
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3 Messages
Error code -500 Sorry! Something went wrong. Please try again later.
Sooo mad it’s been getting worse for 2 month. Had a technician come out on Saturday and give us a new modem and now it’s WORSE, cant get through a show without having to go back to the guide 12-15 times. I’m [Edited: "Language"]
worse service
worse app ever
I get no help from support besides someone that can’t understand English
can’t believe I pay for this [Edited: "Language"]
Now I’m stuck with a worse modem as the tech refused to check the new one or let me keep the old one Incase it got worse. Yep that’s where I am
beyond frustrated it’s it’s even worse now
I’ve rebooted the modem
Got a new modem
removed the app
reinstalled the app
Ive run out of options
now what
XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@user_ef07ab, This is not the experience we want for our customers. I would like to take a closer look at your account and see what we can do to get this fixed once and for all. I'm also a customer and expect my service to work. Please send me a DM with your name and full address by doing the following:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ef07ab
Visitor
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3 Messages
2 years ago
Just wanted to update that Xfinity was never able to resolve the issue. I did it myself with purchasing a wife mesh system that was installed in each floor of the home and designated the mesh to the Xfinity modem ONLY. That has resolved the streaming issue as well as the error. Kind of interesting how much we are all paying for this service yet there is no one able to tell you to go buy a solution to add to Xfinity so that you can stream seamlessly. Without this solution I would go dropped Xfinity and gone with a broadband carrier. If they want to keep their customers they might want to try and actually help them with recommendations even if they are outside of any product Xfinity carry. It would be a nice way to help and keep their customers.
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