2 Messages
Erroneous service call issue
I'm getting messages about a service call for a new cable line. The line is already installed. I have service.
When I try to cancel this order the automated system claims no record of the order.
How do I cancel this call?
XfinityAldrik
Official Employee
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1.6K Messages
20 hours ago
Thank you for reaching out to us on our community forums @user_li5yic! Does the cable still need to be buried or raised? Do you currently have a temporary/orange line?
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EG
Expert
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106.7K Messages
2 hours ago
@user_li5yic @XfinityRoberto
Don't post that requested info here on these public help forums..... Send a private message to the team. Here's how;
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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