Visitor
•
1 Message
Erroneous or fraudulent billing text
Your automatic payment of $312.31 to Xfinity has processed - thank you. Review bill details here: https://t.xfin.me/F9DE5DA
TxtHelpOrStop
Msg&DataRatesMayApply
I received the above text this morning. It appears to be either erroneous or fraudulent. I’d like it evaluated to be sure my account is not going to be charged that amount.
[Edited: "Personal Information"]
XfinityEricB
Official Employee
•
2.8K Messages
5 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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