Visitor
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1 Message
ERRONEOUS DISCONNECTION
URGENT – ERRONEOUS DISCONNECTION / EXECUTIVE ESCALATION REQUESTED
Xfinity disconnected my internet on September 8 after I explicitly requested that my service remain active until September 19, my move-out date. I work from home and depend on this connection for my employment. Customer service is now telling me the earliest technician appointment is September 23—four days AFTER I move out. I have made multiple calls attempting to resolve an error created by Xfinity and have been unable to reach a supervisor. I am requesting immediate escalation to Executive Customer Relations/Executive Resolutions and restoration of my service.
XfinityDena
Official Employee
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4.6K Messages
4 hours ago
@user_sp1pwy
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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