Visitor
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1 Message
Equiptment return
I have been asked to return a Xfinity 4K cable converter wifi and am being charged for this. I do not know what this is, I only had internet, not tv and I only ever had a modem for the internet which I returned. Where is this other thing located ???
XfinityLinda
Official Employee
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1.9K Messages
2 days ago
Thank you for meeting us here in our community for assistance, @user_e2l3pj. You've reached the right team for assistance. This is a 4K cable box. I would be more than happy to review your account and investigate for you. Please send us a Direct Message with your full name and service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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